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Automated Utility Bill Payment

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1. How can I be sure my utility bill has been paid?

Your utility payment will be clearly itemized on your bank's monthly account statement.

2. How do I sign up?

Go to the Customer Portal

3. How will I know how much my bill is?

We will continue to send you a bill, and it will state the amount that will be deducted from your account.

4. How will my bill be paid?

We will inform your banking institution of the amount due 2 to 3 business days before the due date as shown on your utility bill. The bank will then automatically deduct that amount from your account on the due date or a date of your choosing.

5. Is there a charge for this service?

No, the County will not charge an additional fee for automated payments.

6. What if I have a question about my bill?

Simply call 419-734-6728, email Utility Billing, or write us at:

Ottawa County Sanitary Engineer
315 Madison Street
Room 105
Port Clinton, OH 43452

Our phone number, email and mailing address can also be found on your monthly utility bill, or on the Sanitary Engineer contact page.

7. What if I want to stop the automatic utility bill payment plan or change my banking information?

If enrolled online, you have the ability to stop and change banking information.  

If you originally enrolled in writing (submitted a form or email), at least 5 days before the due date, email Utility Billing, or write us at:

Ottawa County Sanitary Engineer
315 Madison Street
Room 105
Port Clinton, Ohio 43452

Our phone, email and mailing address can also be found on your monthly utility bill, or on the Sanitary Engineer contact page.

8. What if my account is with a Credit Union or Savings and Loan?

All financial institutions participate.

9. When does the automated utility bill pay take effect?

Please continue to pay your utility bill until notification is made on your bill. 

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Backflow Prevention

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1. What is backflow?

Backflow is a reversal of the normal direction of flow in a water system that may result in pollution or contamination of the water. A cross-connection is any arrangement whereby backflow can occur. It can be a temporary or permanent connection in the piping.

2. What is a backflow prevention device?

This is a device that is installed to protect the potable (drinking) water supply by preventing reversal of flow from a possible source of contamination.  There are several types of devices providing varying levels of protection.

3. What is the law?

Ohio Administrative Code 3745-95 requires the county to protect the public water system from cross-connections and prevent backflow situations. 

If a customer is found to have a potential or actual cross-connection contamination hazard, the customer will be required to eliminate the hazard and/or install an appropriate backflow prevention device at the plumbing's point of entry into the premises and/or at the hazard.

4. What is the most common form of a cross-connection?

Ironically, the ordinary garden hose is the most frequent offender. A garden hose can be extremely hazardous when it is left submerged in swimming pools, utility tubs, soapy buckets, etc. Chemical sprayers attached to hoses for weed killing and fertilizing can also be a concern. Typically, if you don't want to drink it, don't connect your water system to it. However, backflow from hose bib cross-connections can usually be prevented by installing hose bib vacuum breakers that can be purchased at most hardware stores.

Other cross-connection examples include:

• Boiler systems with chemical additives that may back-siphon
• Lawn irrigation systems with submerged nozzles
• Connections between private wells and piping with water supplied by the county

5. Why should I be concerned about backflow?

Backflow can be a health hazard if contaminated water is drawn back into your water supply's plumbing system and is used for drinking, cooking, or bathing. Furthermore, unprotected cross-connections with water supply plumbing or public drinking water piping systems are prohibited by law.

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Coroner's Office

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1. Why is the Coroner’s Office involved?

Ohio Law requires the County Coroner to investigate the circumstances and determine the cause and manner of death of all deaths that are:

• sudden, when a person is in apparent good health and not under the care of a physician
• suspicious, unusual or unexplained
• the result of violence
• unlawful or due to criminal neglect

2. Will an autopsy be performed?

Autopsies are routinely performed to determine the cause and manner of death on all cases listed above. Autopsies are not routinely performed in cases where there is significant medical history, the death appears to be from natural causes or there is no evidence of trauma or foul play.

3. Can I refuse an Autopsy?

In situations where the death appears to be the result of natural causes, there is no evidence of foul play nor is their evidence to support that the death is anything other than due to natural causes, one can decline an autopsy. If you decide not to have a postmortem examination, you must sign a form which states you will accept the death. If you choose to do so, however, the exact cause of death may never be known and may be listed as undetermined on the death certificate. This may be important as far as insurance is concerned or where there may be an undetected disease process which may have an impact on other family members. If there are doubts, please talk it over with other family members before a final joint decision is reached. In cases where the actual cause of death is unclear or due to unusual circumstances, such as homicide, suicide or where concerns of foul play are raised either by others or law enforcement personnel, an autopsy can be ordered, by law, by the coroner.

4. Will I still be able to have an open casket service if an autopsy is performed?

Yes - autopsies are performed in a professional manner that does not interfere with the viewing of the deceased in a normal manner.

5. Do I have to pay for an autopsy to be done?

No - there is no charge to the family for autopsies performed under the coroner's jurisdiction.

6. How long will it take before my loved one is released from the coroner’s jurisdiction?

Depending on what time of day the coroner's office is notified and takes the jurisdiction, the medical information available to the coroner at that time and the circumstances surrounding the death, the body may be released the same day or later on the next day. In cases of suspicious deaths or deaths that require further investigation, your loved one's remains may be held for additional time.

7. Is viewing or visiting allowed while my loved on is under the coroner’s jurisdiction?

The coroner's office and the hospital facility are not designed to handle bereaved relatives. Only in rare instances is viewing of the remains allowed on a limited basis. Arrangements for viewing should be made with your funeral director.

8. Who contact’s the funeral home?

Once you have selected a funeral home, please let them know that the body is under the jurisdiction of the coroner. Once a funeral home is selected, you must call the coroner's office as soon as possible to inform them of your choice. The coroner's office will then contact the funeral home when the body is ready for release.

9. How do I obtain a certified copy of the death certificate?

The coroner's office does not issue copies of the death certificate. Copies can be requested from the funeral home when arrangements are made. As a courtesy to the family, funeral homes offer to obtain the certificates from the Health Department. The health department charges a fee for each copy obtained and any additional copies may be obtained directly from them.

10. When will the autopsy report be ready and how do I obtain a copy?

Autopsy reports are generally available about one month from the date of death. The results of toxicology and other studies can take longer. One copy of the autopsy report is available at no charge to the immediate next of kin only.

11. What are my next steps after my loved one has been taken under the coroner’s jurisdiction?

As soon as possible a funeral home must be selected to handle funeral arrangements for the deceased. When you contact the funeral director, advise them that the deceased is under the coroner's jurisdiction. The funeral director will, in turn, contact our office and make arrangements to pick up your loved one.

12. Who is considered the next of kin?

(C)(1) The coroner shall provide a copy of the full and complete records of the coroner with respect to a decedent to a person who makes a written request as the next of kin of the decedent. The following persons may make a request pursuant to this division as the next of kin of a decedent:

(a) The surviving spouse of the decedent;

(b) If there is no surviving spouse, or if the surviving spouse has died without having made a request pursuant to this division, any child of the decedent over eighteen years of age, with each child over eighteen years of age having an independent right to make a request pursuant to this division;

(c) If there is no surviving spouse or child over eighteen years of age, or if the surviving spouse and all children over eighteen years of age have died without having made a request pursuant to this division, the parents of the decedent, with each parent having an independent right to make a request pursuant to this division;

(d) If there is no surviving spouse, child over eighteen years of age, or parents of the decedent, or if all have died without having made a request pursuant to this division, the brothers and sisters of the decedent, whether of the whole or the half blood, with each having an independent right to make a request pursuant to this division.

(2) If there is no surviving person who may make a written request as next of kin for a copy of the full and complete records of the coroner pursuant to division (C)(1) of this section, or if all next of kin of the decedent have died without having made a request pursuant to that division, the coroner shall provide a copy of the full and complete records of the coroner with respect to a decedent to the representative of the estate of the decedent who is the subject of the records upon written request made by the representative.

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Health Department - Emergency Preparedness - Potassium Iodide (KI)

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1. What happens during a radiation emergency?

During a radiation emergency from a nuclear power plant, radioactive materials may be released into the environment. Radioactive iodine is one of the many products that could be released. It can damage your thyroid gland (located in your neck) which includes inflammation of the thyroid, decreased activity of the thyroid (hypothyroidism), thyroid nodules (lumps), and thyroid cancer.

2. What is the best protective measure for the public and when would you need to take potassium iodide (KI)?

Evacuation is the most effective protective measure in the event of a radiation emergency. Leaving the area where radiation is present prevents exposure to all types of radiation. If timely evacuation is not possible, you may be directed by health authorities to take KI to help protect your thyroid gland. You will be notified by the Emergency Alert System (EAS) and local radio and television stations. KI works best if you take it just before or up to 3 or 4 hours after exposure to a radioactive cloud. To look up your specific evacuation site, go to the Ottawa County Emergency Management Agency website.

3. What is potassium iodide?

Potassium iodide (KI) is a non-prescription medicine. If taken in time, KI saturates the thyroid gland, reducing the uptake of radioactive iodine in the thyroid gland. The protective benefit of KI only applies to radioiodines and is not effective against cesium, strontium, or other fission products that could be released in a nuclear power plant accident. KI pills only provide temporary protection for the thyroid gland against cancer and hypothyroid conditions, and it does not protect against other health problems that may result from exposure to radiation.

4. How much potassium iodide (KI) should I take?

Please reference the Manufacturer's Package Insert, which is included in every dose of potassium iodide.

5. How should I store potassium iodide (KI) tablets?

Store this medicine at room temperature in its original foil packet. Keep dry and protect from moisture. Keep out of the reach of children.

6. Is potassium iodide (KI) safe for everyone?

For most individuals, KI is safe; however, adverse reactions are possible. Individuals with known allergies to iodide or iodide-containing products should not use KI. Pregnant women and nursing mothers should consult their doctors before taking KI. If you have any questions, ask your doctor.

7. How can you obtain potassium iodide (KI) tablets?

The tablets may be obtained from the Ottawa County Health Department if you live or own a business within a 10-mile radius of the Davis-Besse Nuclear Power Station. If you are unsure whether you fall within 10 miles of the plant, contact Ottawa County Emergency Management Agency, at 419-734-6900, or visit the Ottawa County Emergency Management Agency website. View a map of the 10-mile emergency planning zone (EPZ) (PDF).

For citizens that live outside the 10-mile EPZ, review our Resource Directory to see where potassium iodide can be obtained. The listed agencies are the only agencies that the Health Department is aware of that currently sell these products.  If anyone has information regarding additional agencies selling Food and Drug Administration (FDA)-approved potassium iodide, please call the Health Department at 419-734-6800.

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Health Department - HealthChek

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1. What is HealthChek?

HealthChek is a preventative health care program for children and adolescents who are already on Medicaid. Preventative health care means visiting the doctor regularly rather than waiting until you are sick. Regular checkups keep children and adolescents healthy. If the HealthChek exam uncovers any problems, they can be treated early before they become serious.

2. Who is eligible for HealthChek?

All HealthChek clinics are available to children and adolescents from birth to age 21 who are currently on Medicaid.

3. What is covered during a HealthChek exam?

The exam is done by a doctor who is assisted by a registered nurse (RN). The exam may include the following:

• Developmental assessment
• Hemoglobin test
• Immunization assessment and administration of those shots needed
• Lead poisoning test
• Medical health history
• Physical exam by a doctor
• Referrals to community services as needed
• Sickle cell anemia test if indicated
• Tuberculosis test referral
• Vision and hearing screening

4. When are HealthChek clinics held?

Clinics are held on Thursday mornings and are by appointment only. What to bring with you:

• Immunization record
• Medicaid card
• Social Security card

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Health Department - Norovirus Fact Sheet

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1. What are noroviruses?

Noroviruses are a group of viruses that cause the "stomach flu," or gastroenteritis (GAS-tro-enter-I-tis), in people. The term norovirus was recently approved as the official name for this group of viruses. Several other names have been used for noroviruses, including:

• Caliciviruses (because they belong to the virus family Caliciviridae)
• Norwalk-like viruses (NLVs)
• Small round structured viruses

Viruses are very different from bacteria and parasites, some of which can cause illnesses similar to norovirus infection. Viruses are much smaller, are not affected by treatment with antibiotics, and cannot grow outside of a person's body.

2. How long are people contagious?

People infected with norovirus are contagious from the moment they begin feeling ill to at least 3 days after recovery. Some people may be contagious for as long as 2 weeks after recovery. Therefore, it is particularly important for people to use good handwashing and other hygienic practices after they have recently recovered from norovirus illness.

3. Who gets norovirus infection?

Anyone can become infected with these viruses. There are many different strains of norovirus, which makes it difficult for a person's body to develop long-lasting immunity. Therefore, norovirus illness can recur throughout a person's lifetime. In addition, because of differences in genetic factors, some people are more likely to become infected and develop a more severe illness than others.

4. What treatment is available for people with norovirus infection?

Currently, there is no antiviral medication that works against norovirus and there is no vaccine to prevent infection. Norovirus infection cannot be treated with antibiotics. This is because antibiotics work to fight bacteria and not viruses. Norovirus illness is usually brief in healthy individuals. When people are ill with vomiting and diarrhea, they should drink plenty of fluids to prevent dehydration. Dehydration among young children, the elderly, the sick, can be common, and it is the most serious health effect that can result from norovirus infection. By drinking oral rehydration fluids (ORF), juice, or water, people can reduce their chance of becoming dehydrated. Sports drinks do not replace the nutrients and minerals lost during this illness.

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Health Department - Prevent COVID-19

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1. What should I do to prevent COVID-19?

Simple everyday preventative measures such as hand washing, cleaning shared surfaces, covering your cough, and avoiding those who are sick can help prevent respiratory illnesses such asCOVID-19.Also, if you are ill, please stay home to prevent others from being exposed.

2. What should I do if I have more questions?

If you would like more information you may call the Ottawa County Health Department at 419-734-6800. More information can also be found on the Centers for Disease Control and Prevention (CDC) website or the Ohio Department of Health website.

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Health Department - Women, Infants & Children (WIC)

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1. What is Women, Infants and Children (WIC)?

WIC is a nutrition education program. WIC provides nutritious foods which promote good health for pregnant women, women who just had a baby, breastfeeding moms, infants, and children up to age five.

2. Who is eligible for Women, Infants and Children (WIC)?

Women who are pregnant, breastfeeding, or have a baby less than six months old, and infants and children up to five years old are eligible to apply for WIC.

To qualify for services you must:

• Live in Ohio
• Meet WIC income guidelines
• Meet certain nutritional or health risks

3. What does Women, Infants and Children (WIC) provide?

• Breastfeeding education and support
• Immunization screening and referral
• Nutrition education and support
• Referral for health care
• Supplemental foods like:
  • Cereal
  • Eggs
  • Infant formula
  • Juice
  • Milk
  • Peanut butter or beans
  • Tuna fish (if you are exclusively breastfeeding)
  • Whole grains
    
    
    
    

4. How do I apply?

• Make an appointment
  • Call the Ottawa County Health Department at 419-734-6800 or toll-free in Ottawa County at 800-788-8803 to schedule an appointment to meet with a Women, Infants and Children (WIC) staff member or call 800-755-GROW for locations and more information.
• See if you qualify
  • All it takes is a visit to your local WIC clinic to see if you qualify for services.
• Receive WIC coupons
  • If you are eligible, you will receive coupons to buy healthy foods at local WIC-approved grocery stores.

5. What do I bring to my first visit?

• Proof of income (current pay stubs, approval letter for Health Start, Ohio Works First, Food Stamps, or current Medicaid card)
• Proof of address (utility or credit bill, or Ohio driver's license)
• Proof of identity for you and any other applicants (birth certificate, driver's license, Medicaid card, crib card, shot record)
• All family members applying for Women, Infants and Children (WIC) services
• If pregnant, a doctor's statement showing the due date
• Children's shot records

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National Oceanic & Atmospheric Administration (NOAA) Weather Radio

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1. What’s the weather?

NOAA Weather Radio is not just for emergencies, it is a round the clock source of weather reports and information to help you prepare for the day ahead. Each National Weather Service office tailors its broadcast to suit local needs. Routine programming is repeated every few minutes and consists of the local forecast, regional conditions and marine forecasts. Additional information, including river stages and climatic data is also provided.

2. Where can I purchase a NOAA weather radio?

Check with stores that sell electronics or call the National Weather Service office closest to you.

• NOAA Website

3. Who needs a NOAA weather radio?

Public safety experts agree, the radios should be standard equipment in every home. They are especially valuable in places that are entrusted with public safety, including hospitals, schools, places of worship, nursing homes, restaurants, grocery stores, recreation centers, office buildings, sports facilities, theaters, retail stores, bus and train stations, airports, marinas and other public gathering places.

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Non-Service Connected Disability Pension

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1. How Does Veterans Affairs calculate your pension?

Your annual pension is calculated by first totaling all your countable income, then any deductions are subtracted from that total. The remaining countable income is deducted from the appropriate annual pension limit which is determined by the number of your dependents, if any, and whether or not you are entitled to housebound or aid and attendance benefits. This amount is then divided by 12 and rounded down to the nearest dollar. This gives you the amount of your monthly payment.

2. What is countable income for veterans pension eligibility purposes?

This includes income received by the veteran and his or her dependents, if any, from most sources. It includes earnings, disability and retirement payments, interest and dividends, and net income from farming or business.

There is a presumption that all of a child’s income is available to or for the veteran, Veterans Affairs may grant an exception in hardship cases.

3. What are Aid, Attendance, and Housebound benefits?

Aid & Attendance

Aid and Attendance (A&A) is a benefit paid in addition to monthly pension. This benefit may not be paid without eligibility to pension. A veteran may be eligible for A&A when they meet one of the following criteria:

• The veteran requires the aid of another person in order to perform personal functions required in everyday living, such as bathing, feeding, dressing, attending to the wants of nature, adjusting prosthetic devices, or protecting himself/herself from the hazards of his/her daily environment
• The veteran is bedridden, in that his/her disability or disabilities requires that he/she remain in bed apart from any prescribed course of convalescence or treatment
• The veteran is a patient in a nursing home due to mental or physical incapacity
• The veteran is blind, or so nearly blind as to have corrected visual acuity of 5/200 or less, in both eyes, or concentric contraction of the visual field to 5 degrees or less

Housebound

Housebound is paid in addition to monthly pension. Like A&A, Housebound benefits may not be paid without eligibility to pension. A veteran may be eligible for Housebound benefits when either:

• The veteran has a single permanent disability evaluated as 100% disabling and, due to such disability, he/she is permanently and substantially confined to his/her immediate premises
• The veteran has a single permanent disability evaluated as 100% disabling and, another disability, or disabilities, evaluated as 60% or more disabling

A veteran cannot receive both A&A and Housebound benefits at the same time.

4. What about net worth?

Net worth means the net value of the assets of the veteran and his or her dependents. It includes such assets as bank accounts, stocks, bonds, mutual funds and any property other than the veteran's residence and a reasonable lot area.

There is no set limit on how much net worth a veteran and his dependents can have, but net worth cannot be excessive. The decision as to whether a claimant's net worth is excessive depends on the facts of each individual case. All net worth should be reported and Veterans Affairs (VA) will determine if a claimant's assets are sufficiently large that the claimant could live off these assets for a reasonable period of time. VA's needs-based programs are not intended to protect substantial assets or build up an estate for the benefit of heirs.

There are exclusions to income or deductions that may be made to reduce countable income. The following are examples of what may be excluded:

• Certain other expenses, such as a veteran's education expenses, and in some cases, a portion of the educational expenses of a child over 18 are deductible
• Many other specific sources of income are not considered income, however, all income should be reported. VA will exclude any income that the law allows
• A portion of unreimbursed medical expenses paid by the claimant after VA receives the claimant's pension claim may be deducted (These are expense you have paid for medical services or products for which you will not be reimbursed by Medicare or private medical insurance)
• Public assistance such as Supplemental Security Income is not considered income

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Planning Department

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1. When do I need a building permit and how much will it cost?

You need a building permit for all construction that involves the construction, repair, movement to another site, removal, or demolition of any building or structure. All electrical, plumbing and mechanical work needs a separate permit for each trade. The price of the permit is calculated using the cost of the construction. View our Permits, Applications and Procedures.

2. May I start work before my permit is issued?

Work on a project may not legally begin before a permit is obtained and on the work site.

3. Do I need a permit to replace a water heater?

Water heater applications are processed at the counter.

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Precautionary Boil Water Advisory / Notice

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1. Do I still need to boil my water if I have a filter system on my faucet or refrigerator?

Most point-of-use filters are designed to improve the aesthetics of water (improve taste and odor), not remove harmful bacteria. You can learn about the capability of your filter by contacting the manufacturer or National Sanitation Foundation International, an independent testing group located in Ann Arbor, Michigan via 800-673-8010.

If in doubt, you should boil your water.

2. How long must a Precautionary Boil Water Advisory or Boil Water Notice be in effect?

An advisory or notice will remain in effect until test samples show the water is safe to drink. Testing for bacteria requires 18 to 24 hours to complete, depending on the type of test used. The samples are incubated to actually grow bacteria, if any are present. As a result, advisories and notices will be in effect for at least 24 hours.

3. How will I be notified of a precautionary boil water advisory or boil water notice?

By regulation, Ottawa County must follow certain public notification efforts, which include dissemination through WENS, Email, radio, TV, and door-to-door notification for certain customers and any other means necessary to notify water users.

4. How will I know when the precautionary advisory or notice has been lifted?

Each precautionary boil water advisory or boil water notice is different making it impossible to predict how long it will remain in effect. It will not be lifted until testing shows that the water meets public health standards. Ottawa County will issue a repeal of the advisory or notice once notified by our laboratory that the water is safe to drink. Ottawa County will disseminate information regarding the repeal

After an advisory or notice has been lifted (if contamination of the water system did occur) you should flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking. Flushing simply means letting the water run to ensure that no contaminated water remains in your pipes. Follow these guidelines for flushing:

• Clean faucets and aerators
• Dispose of ice cubes made with tap water that had not been boiled during the advisory or notice
• Flush building water lines by allowing both the hot and cold water to run for several minutes at each fixture
• Replace or clean filters on faucet filtration systems or whole house filters per manufacturer's recommendations
• Run drinking water fountains for one minute
• Run water coolers with direct water connections for five minutes
• Run water softeners through a regeneration cycle
• To flush automatic ice makers, make three batches of ice and discard

5. Is the water safe for washing dishes, laundry, and bathing?

The water is safe for washing dishes, but you should use hot, soapy water (you may add one tablespoon of bleach per gallon as a precaution) and rinse dishes in boiled water. There are no restrictions on doing laundry. The water is also safe for bathing during an advisory or notice.

6. Under what circumstances will Ottawa County issue a Precautionary Boil Water Advisory or Boil Water Notice?

The Ohio Environmental Protection Agency (OEPA), through the State Primary Drinking Water Regulation, regulates water utilities and specifies instances when an advisory or notice must be issued.

A precautionary advisory must be issued in the following instances:

• If untreated water reaches the distribution system
• Loss of pressure in the entire distribution system or a significant portion of the system
• A water main break where dirt and debris have entered the distribution piping

A Boil Water Notice must be issued under the following circumstances:

• When test samples indicate the presence of total coliform bacteria.

These situations are not the only times when a precautionary advisory or notice should be issued. Specific situations, upon consultation with OEPA, may also require a precautionary advisory or notice.

7. What are total coliform bacteria?

Total coliform bacteria are a collection of microorganisms that live in large numbers in the intestines of humans and animals, as well as in most soils and surface water. A sub-group of these microorganisms is the fecal coliform bacteria, the most common member being E coli. These bacteria occur naturally in lakes and streams, but if detected in drinking water indicate that the water is contaminated with human or animal waste and therefore may pose a health risk to people who drink it. 

The water treatment process removes these bacteria from the water, but events such as a water main break or a loss of pressure in the water distribution system may allow these bacteria to enter water lines through cracks in pipes or back-siphoning from a residential plumbing system. Boiling water vigorously for three minutes will kill these bacteria and make water safe to drink.

8. What if I drank some water before I found out about the advisory?

Until test results show the water is safe to drink, you should not drink the water without boiling it first. During an advisory, chances are, if you are in good health, you will not get sick from drinking the water; however, young children, some of the elderly, and people with severely compromised immune systems should not drink the water until it is deemed safe to drink. Symptoms of illness caused by bacteria in the water may include diarrhea, cramps, nausea, headaches, or other symptoms. Please note that these symptoms are not caused only by organisms in drinking water. If you experience any of these symptoms and they persist, you may want to seek medical advice.

9. What should I do during a Precautionary Boil Advisory Water or Boil Water Notice?

You should boil tap water vigorously for at least three minutes prior to using it for drinking or cooking, the minute starts when the water begins to bubble). This includes water used for brushing teeth, making ice, washing raw foods, preparation of drinks, and water for pets. Wait for the water to cool before using it, or store it in the refrigerator in a clean container. Boiling kills harmful bacteria in the water that may cause illness. You should throw away ice made during the time the advisory or notice was issued, as freezing does not kill bacteria.

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Recorder's Office

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1. Are there any liens on my property?

Ohio law does not allow us to perform the research to answer your question. Come in, or send someone, to the Recorder’s office to search the records and determine whether there are liens. A professional title examiner can do this work for you.

2. Can I send my documents by mail?

Yes, you may send them by regular mail, by express mail or by courier to the Recorder's Office.

3. Can you change the name on my deed? Can you add a name to my deed?

No, you must have a new document prepared and then bring it to be recorded.

4. Can you sell me a postage stamp to return my document?

No.

5. Does Ottawa County charge for a marginal notation on a deed?

No, in most cases. However, there will be a charge if the presenter requests that a notation to refer to the deed is made.

6. Does the Recorder’s Office sell or provide forms?

No.

7. How can I pay for the recording fee?

You may pay for a recording fee by cash, check. We do not accept credit cards.

8. How much does it cost to record a document?

The fee to record most documents is $34 for the 1st two pages. Every additional page is $8.00 per page.

9. If I call your office on the phone, what information should I have available so that you can help find documents about the property in question?

Tell us the name of the owner or tell us who owned the property immediately prior to the current owner. It will also help if you know the legal description of the property. Mailing addresses are not on file here. If the mailing address is the only information that you have, please call the office of the County Auditor first at 419-734-6740.

Please note that if you obtain information from our office by phone, it is your responsibility to verify its accuracy by examining the documents yourself or having a professional do this work on your behalf.

10. Should I prepare my own document?

We recommend that you consult an attorney for assistance in preparing a document to record.

11. When I send a deed to be transferred and recorded, may I send one check or money order that includes the total amount for the auditor’s and recorder’s fees?

Yes.

12. Will you provide copies by mail or email?

Yes, the cost is $2 per page for each copy. Provide the fee and cite the volume and page(s) for which you need a copy to the Recorder's Office. If requesting that the copy be sent by mail, provide a self-addressed, stamped envelope. If requesting the copy to be emailed, provide the email address. The fee may be paid by cash, check. Credit cards payment is not accepted.

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Utility Billing

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1. What is e-bill and how does it work?

Ottawa County is offering a paperless option to its Utility Billing customers. Instead of receiving a paper bill, you will receive a notification via email. The bill date, due date and other information you are accustomed to seeing on your bill, will remain the same.

2. Are there any additional charges?

No, the e-billing service is included as part of your standard bill.

3. What are the benefits of e-bill?

• You will always know where your bill is
• You will avoid mailing delays
• You will have one less piece of mail to sort through
• You will help Ottawa County Sanitary Engineering save money on postage, and other billing expenses
• You will join the Green Movement by being environmentally conscious as e-bill saves trees, energy and resources
• You will receive your bill immediately when it is released

4. What payment options do I have with e-bill?

You have the same payment options as you would with a mailed paper bill.

5. If I sign up for e-bill, do I have to sign up for automatic bill pay?

No, Automatic Bill Payment is only an option and not required. For ease of service, we do recommend the automatic bill payment option as the most convenient payment method.

6. What if I have multiple utility billing accounts?

Once you are registered through the customer portal, you will be able to link all your utility billing accounts through one registration.  You must register on the customer portal.

7. Will the e-bill look like the paper statement I get every month?

Yes, the e-bill is an electronic duplicate of your paper statement.

8. Can I still mail in my payments with e-bill?

We do encourage you to join our many customers that already tender payments electronically via our automatic bill payment option; however, if you want to mail it in, you can print your e-bill and submit your payment with the remittance stub. Be sure to include the account number on your check or money order.

9. What if I want to stop e-bill and return to paper billing?

You may elect to stop e-bill at any time by opting out via the customer portal.

10. Can I view my e-bill if I do not have a computer at home?

You can access your e-bill from any computer with internet service.

11. Is it safe to receive my bill via email?

Yes, the county maintains a secure environment for your electronic transactions.

12. How soon will I receive my first e-bill?

You should receive your e-bill on the next bill date following your registration. A paper statement will be mailed until the e-bill begins.

13. How do I sign up?

1. Go to the Customer Portal
2. Click on "Register"
3. Enter First Name
4. Enter Last Name
5. Enter your Account Number exactly as it is shown on your bill
6. Enter your Customer Identification (CID)
7. Enter a valid email address
8. Confirm email address
9. Enter a password
10. Confirm the password
11. Click Create Account

14. What do I do if I’ve changed my email address or want to be notified at a different email address?

All changes for e-bill must be completed through the customer portal.

15. I’m not receiving the email notifications each month. What do I do?

Check your email spam filter or junk email box. The email will come from myocse<no-reply@authoritypay.com>. Be sure to add this email to your rules to prevent it from getting caught in filters. Verify the email address that you gave us is correct. If you are still having problems, contact the Utility Billing Department at 419-734-6728.

16. Will my email address be shared with anyone else?

Your email address will not be shared with any outside party, it will only be used for utility billing related matters.

17. What about past due notices or other notifications sent by Utility Billing Department?

Other correspondences will be mailed to the billing account's mailing address through the U.S. Postal Service.

18. What is the Customer Portal?

The Customer Portal is an online link that allows Ottawa County Sanitary Engineering customers to view their utility account information for water and/or sewer online. To get started, please have a bill to refer to for account number and customer identification (CID) number.

• Register via the customer portal

Please note that the account number must be entered exactly as it appears on the bill. Once registered and logged in, you may view your water consumption, payment history and pay your bill.

19. How do I transfer my water and sewer service if I am moving?

Please call the Sanitary Engineering Office at 419-734-6728 or email Utility Billing.

20. How is my sewer/water bill handled when I sell my home in the middle of the month?

All charges should be pro-rated, at the time of closing. The new owner will be responsible for charges accruing after the closing date plus any delinquent charges that have been certified to the tax duplicate.

21. I forgot to schedule a final meter reading before I moved out of my old residence. What should I do?

Please contact our office immediately at 419-734-6728 to schedule a final meter reading.

As tenant of record, the responsibility for paying the water bill on that property remains yours until such time as a final meter reading is obtained and service is terminated.

22. Do you require a security deposit before service is started?

No, we do not require security deposits, all it takes is a telephone call to 419-734-6728 to start service in your name.

23. Where can I pay my bill?

Ottawa County Sanitary Engineering offers the following payment options:

• Automatic payment from a checking or savings account
• Online payment for credit/debit cards, to register visit the customer portal
• Drop Box that is located just outside the Ottawa County Sheriff's Department entrance
• Pay by phone for credit/debit cards and e-check through Jet Pay at 855-893-5395
• Pay by mail or in person with cash, check or money orders at the Ottawa County Sanitary Engineering Office

24. The water usage on my bill seems high. Can this be rechecked?

Yes, contact our office at 419-734-6728 and request that your meter be checked.

25. Does water usage factor into the calculated sewer bill?

No, water usage does not affect the sewer bill. Sewer billing is based on a flat fee.

26. If I don’t pay my sewer and/or water bill is there a penalty?

Yes, our office charges 10% penalty on any late payments.

27. I have paid my bill late. Can I have my penalty waived?

Yes, contact our office at 419-734-6728 or email Utility Billing to request a penalty waiver. A penalty can be waived once in a 12 month revolving period

28. What will happen if I am a sewer customer only and do not pay my bill?

At the end of August each year, our office will certify all unpaid sewer bills plus penalties to the upcoming year's property taxes for collection.

29. How long will the above sewer bill charges stay on my property taxes?

The delinquent sewer bills will be collected on the upcoming year's property taxes only.

30. I have a grinder pump for which I supply the electric. Do I receive a credit for this?

Yes, a $2 electrical credit is included on your bill for each equivalent dwelling unit served by the grinder pump after an easement/access is granted to the County and the County assumes ownership of the grinder pump.

31. How do I change my mailing address?

All changes must be emailed, mailed, or faxed to the Sanitary Engineering Office.

32. I experienced a leak in my private water service. Is there an adjustment that can be made on my bill?

Requests for a Bulk Rate Adjustment (water charge adjustment) must be submitted in writing in email, mail, or fax to the Sanitary Engineering Office. Please include information outlining the problem, the time period of the leak and when the repair was made.

33. What is an equivalent dwelling unit?

Equivalent Dwelling Units (EDUs) are units of measure that standardize all land use categories (housing, retail, office, food service, etc.) to the level of demand created by one single-family dwelling unit.

EDUs are commonly utilized by utilities to calculate monthly service charges for users connected to a wastewater treatment system. EDUs are computed in accordance with the probable demand that a user places on the wastewater treatment system by assignment of an equivalency factor. The probable flow rate demand that a user places on a wastewater treatment system is correlated to the demand expected by a single-family dwelling by the use of equivalency factors. See the Ottawa County Sewer District Rules and Regulations, Table A of Equivalency Factors and Categories for specific details.

In addition, capital improvement assessment policies will commonly utilize EDUs to calculate and determine a property owner's financial contribution to a capital improvement project; as well as to determine the up-front connection and/or equalization fee charges that a property owner must pay when applying for a permit to connect to a new system.

34. If I purchase a home from a Sheriff’s Auction, what am I responsible for concerning the sanitary sewer and/or water?

All delinquent sewer and/or water charges are the responsibility of the new owner of the home. Research the property before you purchase the home.

35. If my tenant does not pay the sewer and/or water bill and delinquent charges were added, who is responsible for the payment?

The property owner is responsible for any unpaid charges for the sewer and/or water.

36. I have a financial crisis and cannot pay my utility bill. What can I do?

Contact our billing staff at 419-734-6728 to discuss payment arrangements

Call the United Way at 211 or 800-650-4357 and their customer service representatives will be able to assist you.

37. How much does the Ottawa County Regional Water Plant and Transmission System charge each governmental stakeholder for the wholesale supply of water?

Pursuant to the terms of the Intergovernmental Agreement, 2020 (the last full year that water service was provided by the Ottawa County Regional Water Treatment Plant to the City of Port Clinton, the Village of Oak Harbor and the Ottawa County Regional Water Distribution Customers), the average water supply cost charged to each governmental entity was:

• $2.41 per 1,000 gallons to the City of Port Clinton
• $2.29 per 1,000 gallons to the Village of Oak Harbor
• $2.88 per 1,000 gallons to the Ottawa County Water Distribution Customers

The average cost per 1,000 gallons for each government entity represents the entire operation, maintenance, debt service and administrative cost of Ottawa County to pump raw water from the lake, treat it, pump it to each governmental entity, and then master meter and pressure reduce the finished water before it is delivered to each satellite distribution system.

These charges are updated yearly based upon actual annual usage amounts and the cost to supply the water.

38. Why is there year round water and sewer billing for seasonal customers?

Ottawa County Overview

Ottawa County has a permanent population of just over 40,000 residents living in an area of approximately 585 square miles (255 Land and 330 Water). The county has 26+ miles of shoreline along the Western Basin of Lake Erie and Sandusky Bay attracting as many as 250,000 people to the area on a daily basis throughout the spring, summer and fall months. Visitors return to the area often throughout the year to boat, fish and enjoy the many water related recreational activities that the County has to offer. In addition, many visit local historical landmarks, frequent casual dining facilities, and enjoy the various lodging and camping opportunities that exist. The influx of both the seasonal and transient community varies tremendously throughout the year and is typically very weather dependent.

Providing a safe drinking water supply and sanitary sewer service to the eastern 1/3 of Ottawa County (which experiences the largest influx of seasonal and transient visitors) requires that local infrastructure be sized to serve peak activity periods during peak visitation days. This typically includes holiday weekends and any extended favorable weather forecast period throughout the summer months. Peak visitation activity throughout the area requires a significant investment in the amount of reserve capacity built into the water and wastewater treatment plants as well as the distribution and collection systems. The local infrastructure is all sized, at a considerable expense, to serve the peak 20-year design flow day (which occurs on a very seldom basis). The Ohio EPA mandates the sizing requirements of the facilities and the County is obligated to operate, maintain and administer the facilities each day throughout the year.

Ottawa County Regional Water System

The original 6-Million Gallon per Day (MGD) Ottawa County Regional Water System was placed into operation in May 1999. The system was required by Ohio EPA to be expanded in 2002 when on one hot summer day, the 6-MGD facility exceeded its peak design flow. As a result, Ottawa County was required to install a 3-MGD treatment expansion to the facility at a cost of $3.7 million dollars. This expansion was prompted primarily due to the influx of seasonal and transient visitors on that one peak day in 2002. Since then, the facility has only exceeded 6-MGD one other time. The expense associated with the required expansion is being paid by both the permanent and seasonal community, even though the majority of the demand placed upon the system causing it to exceed the original 6-MGD threshold on that one day was seasonal in nature.

Sanitary Sewer Billing

Sanitary sewer billing is based, in principal, upon EPA's suggested flow guide that utilizes standardized equivalency factors to calculate the benefit of providing sanitary sewer service to the various classifications of users. Each equivalency factor is computed on the basis of the probable demand that transient and seasonal users place on a sanitary sewer system when being used. Even though the demand that a seasonal or transient visitor varies tremendously throughout the year, the county must have available and maintain that additional reserve capacity for their use throughout the entire year. As a result, the concept of the Equivalent Dwelling Unit billing system is used based upon the availability of the infrastructure throughout the entire year.